Support CenterFor OneClick Smart Resume

Find answers to common questions or submit a support request. We're here to help you make the most of our AI-powered job search tools.

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Frequently Asked Questions

Find quick answers to common queries about our services.

Using the Resume Tool

Q: How does the resume tailoring work?

A: Upload your resume and select the job role. Our AI scans your document, matches keywords from job listings, and generates a tailored version with improved phrasing and relevance.

Q: Is my data stored permanently?

A: No. Uploaded resumes are processed temporarily for tailoring and then cleared. We do not sell or share personal data.

Q: Will the tailored resume guarantee me a job?

A: No. Our tools improve your application materials, but final hiring decisions are up to employers.

Q: Can I get a tailored cover letter too?

A: Yes, our premium service generates role-specific cover letters along with tailored resumes.

Using the Business Plan Generator

Q: What is included in a generated business plan?

A: Every plan follows the SBA-recommended format, including Executive Summary, Market Analysis, Products & Services, Competitive Analysis, Marketing Strategy, Operations, Financials, and Funding Request.

Q: Is the business plan investor-ready?

A: Premium plans are structured for funding presentations. Basic and free plans are designed for guidance and internal use.

Q: Can I edit the business plan after it's generated?

A: Yes. You receive editable DOCX and PDF files to customize further.

Billing & Accounts

Q: How do I cancel my subscription?

A: You can cancel anytime through your account dashboard. Your access will continue until the end of the paid billing cycle.

Q: Do you offer refunds?

A: Refunds are only issued for billing errors. Partial refunds for unused subscription time are not available.

Q: How are payments processed?

A: All payments are handled securely through Stripe.

General Support

Q: How do I contact support?

A: You can reach us at support@resilio-partners.com or use the contact form on our Support page.

Q: What should I do if I find a scam or suspicious job listing?

A: Please report it immediately via our contact form. We investigate flagged postings and work to keep our listings safe.

Submit a Support Request

Can't find the answer you're looking for? Send us a message, and our team will assist you.

Still Need Help?

Our support team is ready to assist you. Submit a request today.

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