Support CenterFor OneClick Smart Resume

Find answers to common questions or submit a support request. We're here to help you make the most of our AI-powered job search tools.

Browse FAQ

Frequently Asked Questions

Find quick answers to common queries about our services.

Using the Resume Tool

Q: How does the resume tailoring work?

A: Upload your resume and select the job role. Our AI scans your document, matches keywords from job listings, and generates a tailored version with improved phrasing and relevance.

Q: Is my data stored permanently?

A: No. Uploaded resumes are processed temporarily for tailoring and then cleared. We do not sell or share personal data.

Q: Will the tailored resume guarantee me a job?

A: No. Our tools improve your application materials, but final hiring decisions are up to employers.

Q: Can I get a tailored cover letter too?

A: Yes, our premium service generates role-specific cover letters along with tailored resumes.

Using the Business Plan Generator

Q: What is included in a generated business plan?

A: Every plan follows the SBA-recommended format, including Executive Summary, Market Analysis, Products & Services, Competitive Analysis, Marketing Strategy, Operations, Financials, and Funding Request.

Q: Is the business plan investor-ready?

A: Premium plans are structured for funding presentations. Basic and free plans are designed for guidance and internal use.

Q: Can I edit the business plan after it's generated?

A: Yes. You receive editable DOCX and PDF files to customize further.

Billing & Accounts

Q: How do I cancel my subscription?

A: You can cancel anytime through your account dashboard. Your access will continue until the end of the paid billing cycle.

Q: Do you offer refunds?

A: Refunds are only issued for billing errors. Partial refunds for unused subscription time are not available.

Q: How are payments processed?

A: All payments are handled securely through Stripe.

General Support

Q: How do I contact support?

A: You can reach us at support@oneclicksmartresume.com or use the contact form on our Support page.

Q: What should I do if I find a scam or suspicious job listing?

A: Please report it immediately via our contact form. We investigate flagged postings and work to keep our listings safe.

Submit a Support Request

Can't find the answer you're looking for? Send us a message, and our team will assist you.

Support Us & Stay Connected

Beyond individual tickets, here's how you can stay in touch with our team, share feedback, and help us make OneClick Smart Resume even better.

Email our team

For detailed questions, partnership ideas, or anything that doesn't fit in the form, you can always email us directly.

support@oneclicksmartresume.com

We typically respond within 24 business hours.

In‑app priority support

Logged‑in users can submit support requests from inside the dashboard. This keeps your account details attached so we can troubleshoot faster.

  • • Free users: standard response times
  • • Paid plans: faster priority routing to the support team

Help us improve

Share feature requests, bug reports, or ideas for new tools. Many of our best updates come directly from users like you.

  • • Tell us which parts of the product you love
  • • Flag anything confusing in the onboarding or flows
  • • Suggest new AI tools you'd like to see

Join our Discord

Prefer real-time chat? Join our Discord server for quick questions, product tips, and community support.

ＤOpen Discord Support

Ideal for quick troubleshooting and feedback. Please avoid sharing sensitive billing details in public channels.

Business hours: Monday–Friday, 9:00–18:00 (GMT+7). For urgent billing issues, please use the form above and select "Billing" in your message so we can prioritize it.

Still Need Help?

Our support team is ready to assist you. Submit a request today.

Contact Support